Guest Feedback
Find out about an issue before you see it in a public review
The OrderNow feedback system gives guests a simple way to leave feedback after a visit or order. The manager can spot recurring problems faster, and the guest can get a convenient link to where the restaurant collects public reviews, in accordance with the platform's rules.
After visit
Rating → signal → reaction
Receives a rating request
After a visit or order, the guest can receive a simple request for feedback.
Provides rating and comment
A short rating and comment help indicate whether the issue involves the kitchen, service, delivery, or waiting time.
Forwards feedback to the manager
The information goes to a panel where it can be read and assigned to recurring topics.
Can proceed to a public review
A link to a public review should work in line with platform rules, without blocking criticism.
In short
What this feature changes in daily work
What it does
feedback after a visit or order
Restaurant feedback system helping to collect reviews after a visit or order and analyze recurring problems.
Who it helps
venues with delivery and a high order volume
It helps most where reviews influence venue choice, and the team has someone responsible for reacting.
Works with
Loyalty Program, Coupons & Discounts, Reports and analytics
An opinion after a visit or order is most valuable when tied to a process that needs improvement.
Before / after
Before & After: public review vs structured feedback
Public reviews are important, but they often appear after the fact. Internal feedback helps you spot recurring issues faster.
Process
How post-visit or post-order feedback works
This process is not meant to hide criticism or selectively pick happy guests. It's meant to give the restaurant an honest signal and structured reactions.
Receives a rating request
After a visit or order, the guest can receive a simple request for feedback.
Provides rating and comment
A short rating and comment help indicate whether the issue involves the kitchen, service, delivery, or waiting time.
Forwards feedback to the manager
The information goes to a panel where it can be read and assigned to recurring topics.
Can proceed to a public review
A link to a public review should work in line with platform rules, without blocking criticism.
Analyzes recurring issues
The manager can check topics like kitchen, delivery, service, wait times, and order completeness.
Uses signals to improve the process
Feedback makes sense when it leads to a team discussion, process tweak, or operational decision.
Fit
Which venues benefit most from a feedback system
It helps most where reviews influence venue choice, and the team has someone responsible for reacting.
Which venues benefit most from a feedback system
It helps most where reviews influence venue choice, and the team has someone responsible for reacting.
- venues with delivery and a high order volume
- restaurants heavily dependent on Google reviews and local reputation
- chains and venues with many shifts
- places wanting to spot operational problems faster
When a feedback system isn't the first priority
Feedback without a reaction just gathers frustration. First, you need to know who reads the signals and what they do with them.
- venues without a process for reacting to feedback
- restaurants lacking a designated person for reviews
- places that only want to filter out negative reviews
- stages where organizing orders and service is more important
What to measure
What to measure in a feedback system
Don't promise yourself a better rating on Google. Measure whether the restaurant spots issues faster and if the team can react to them.
Number of responses
Shows how many guests actually provide feedback after a visit or order.
Average internal rating
Helps observe quality changes over time, but doesn't replace analyzing specific comments.
Recurring causes of dissatisfaction
Kitchen, delivery, service, and waiting time should be visible as areas for improvement.
Manager response time
Feedback has more value when someone responsible sees it and can make a decision.
Click-throughs to public reviews
You can measure clicks on the public review link, without guaranteeing a rating or position.
OrderNow ecosystem
How feedback connects with retention, delivery, and reports
An opinion after a visit or order is most valuable when tied to a process that needs improvement.
Loyalty Program
A returning customer can leave feedback, and the restaurant sees the relationship across visits.
Reports and analytics
Reports help spot recurring topics, ratings, and areas requiring decisions.
In-House Delivery
Delivery often affects ratings, so it's good to separate a courier issue from a kitchen issue.
Current feature
Feedback System
Flow in the system: Rating → signal → reaction
Questions from owners before deploying a feedback system
Does the system filter critical reviews?
No. The system gathers feedback to help the manager see problems faster. It should not block or hide public criticism.
Can I send a link to Google reviews?
Yes, if you do it according to Google's rules and don't selectively pick only happy guests for a public review.
Does the manager get notified about an issue?
Feedback goes to a panel, and the follow-up reaction should be assigned to a specific person in the venue.
Can reviews be analyzed by orders?
Yes. Post-order feedback helps separate problems with kitchen, delivery, service, and waiting time.
Does the system improve the Google rating?
No. The system doesn't promise a higher rating or position. It helps collect signals and run an honest review-request process.
When does a feedback system make no sense?
When the venue has no one responsible for feedback or wants to use the tool purely to filter negative reviews.
Demo without overpromises
Check how feedback can reach the manager
During the demo, we'll go over post-order ratings, the manager panel, and the public review link—without false promises of review manipulation.