Loyalty programme
A configurable loyalty programme for returning guests
Set how guests earn points, define available rewards and keep the programme connected with supported OrderNow ordering channels.
- Points rules
- Reward catalogue
- Configured thresholds
- Supported ordering channels
- Programme activity
Product interface
Loyalty programme in the OrderNow interface
See the product screens used to configure and operate this feature.
Loyalty programme workspace
The main view used to configure or handle this part of the operation.
Connected OrderNow view
A related product view showing how information is used by the team.
Capabilities
What Loyalty programme covers
These capabilities reflect the current, verified product scope.
Points rules
Define how eligible spending earns points.
Reward catalogue
Choose the rewards available to guests.
Reward cost
Set the number of points required for each reward.
Guest balance
Keep a record of points assigned to a guest.
Reward exchange
Record the exchange of points for a configured reward.
Programme activity
Review recorded loyalty activity in OrderNow.
Workflow
How Loyalty programme works
A four-step view of the feature from configuration to day-to-day use.
Configure the feature
Set earning rules and configure the reward catalogue.
Provide the required information
An identified guest completes an eligible order.
Keep the workflow together
OrderNow records points according to the configured rules.
Complete the task
The guest can exchange enough points for an available reward.
Plans and availability
Availability by plan
This feature is available in the PRO, ENTERPRISE plans. Check the pricing page for the current scope of each plan.
Technical details
Requirements and operating details
Specific technical and process information about how the module works.
Requirements
- An eligible OrderNow plan.
- Earning rules and rewards configured by the venue.
Current scope and limitations
- Points and rewards follow the venue's configured rules and do not have a cash value outside the programme.
OrderNow ecosystem
Connected OrderNow features
This feature works with the following parts of the OrderNow platform.
FAQ
Questions about Loyalty programme
Create a loyalty programme with clear rules
Configure points and rewards around the way your venue works.