Guest feedback
Collect guest feedback in a structured OrderNow flow
Invite eligible guests to share feedback, keep responses together and review what customers report about their experience.
- Feedback request
- Structured responses
- Guest comments
- Venue review view
- Connected customer workflow
Product interface
Guest feedback in the OrderNow interface
See the product screens used to configure and operate this feature.
Guest feedback workspace
The main view used to configure or handle this part of the operation.
Connected OrderNow view
A related product view showing how information is used by the team.
Capabilities
What Guest feedback covers
These capabilities reflect the current, verified product scope.
Feedback request
Invite an eligible guest to leave feedback.
Rating response
Record the guest's selected rating.
Written comment
Keep an optional guest comment with the response.
Response list
Review collected feedback in one venue view.
Response context
Keep the available OrderNow context with the feedback entry.
Feedback review
Use recorded responses to identify repeated themes.
Workflow
How Guest feedback works
A four-step view of the feature from configuration to day-to-day use.
Configure the feature
Enable the feedback flow for supported guest interactions.
Provide the required information
The guest receives an invitation and submits a rating or comment.
Keep the workflow together
OrderNow records the submitted response.
Complete the task
The venue reviews collected feedback in its panel.
Plans and availability
Availability by plan
This feature is available in the PRO, ENTERPRISE plans. Check the pricing page for the current scope of each plan.
Technical details
Requirements and operating details
Specific technical and process information about how the module works.
Requirements
- An eligible OrderNow plan and the feedback flow enabled.
Current scope and limitations
- The module records guest feedback but does not guarantee a public review or a particular rating.
OrderNow ecosystem
Connected OrderNow features
This feature works with the following parts of the OrderNow platform.
FAQ
Questions about Guest feedback
Give guests a clear way to share feedback
Collect structured responses and review them in OrderNow.