How QR ordering, KDS and online ordering work from scan to handoff.
The guest scans a QR code at the table or opens your online ordering link. The system guides them through menu selection, suggests add-ons, routes the order to the kitchen display, and keeps the team aligned on status.
Two entry points, one operational flow
Whether the order starts at the table or outside the venue, the team works on one shared process.
QR code at the table
Guests open the menu instantly with no app install and no waiting for paper menus.
Link on your site or social media
Customers enter your owned ordering channel instead of giving margin away to intermediaries.
The guest opens the menu
The menu loads in the phone browser. No login, no app install, and no staff involvement required to start.
- QR code at the table or direct online ordering link
- fast start on guest LTE or venue Wi-Fi
- consistent offer across dine-in and online
Sales Engine boosts the check
While the guest is choosing, Sales Engine surfaces relevant drinks, sides, and combo options at the right decision point.
- Add-ons without staff effort
- Better visibility for sides, sauces, and desserts
- Higher average check without pushy upselling
Guest places the order
One tap on "Order" sends items into the workflow. Guests can add more items later without calling a server.
- Modifiers and comments are visible immediately
- Staff sees status without running between tables
- Repeat rounds follow the same workflow
Kitchen sees the order instantly
Items appear on the kitchen display almost instantly. The team works from a clear digital queue instead of paper tickets.
- Statuses and priorities in one place
- Fewer clarification loops between kitchen and floor
- Better visibility during peak hours
Step 5: handoff and fulfillment
Once the kitchen is done, the team knows what happens next.
Server delivers the dish
The team gets a clear "table ready" signal and can hand off dishes without guessing the status.
Courier delivers the order
The same process can support pickup or delivery without splitting the kitchen and service team into separate flows.
The old way vs OrderNow
The result: more control, less chaos.
The team stops rewriting orders and guessing statuses. Guests order faster, the kitchen works from clearer inputs, and the owner sees which parts of the flow actually lift revenue.
Frequently asked questions
Do guests need to install an app?
How fast does the order reach the KDS?
Can guests add more items later?
Does the same workflow cover dine-in and online?
Does OrderNow replace the fiscal register?
Want to see this flow live?
Book a demo or leave a brief. We will show how the process maps to your venue and what to implement first.