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HOW ORDERNOW WORKS

How QR ordering, KDS and online ordering work from scan to handoff.

The guest scans a QR code at the table or opens your online ordering link. The system guides them through menu selection, suggests add-ons, routes the order to the kitchen display, and keeps the team aligned on status.

Two entry points, one operational flow

Whether the order starts at the table or outside the venue, the team works on one shared process.

Dine-in

QR code at the table

Guests open the menu instantly with no app install and no waiting for paper menus.

Takeaway / Delivery

Link on your site or social media

Customers enter your owned ordering channel instead of giving margin away to intermediaries.

1

The guest opens the menu

The menu loads in the phone browser. No login, no app install, and no staff involvement required to start.

  • QR code at the table or direct online ordering link
  • fast start on guest LTE or venue Wi-Fi
  • consistent offer across dine-in and online
2

Sales Engine boosts the check

While the guest is choosing, Sales Engine surfaces relevant drinks, sides, and combo options at the right decision point.

  • Add-ons without staff effort
  • Better visibility for sides, sauces, and desserts
  • Higher average check without pushy upselling
3

Guest places the order

One tap on "Order" sends items into the workflow. Guests can add more items later without calling a server.

  • Modifiers and comments are visible immediately
  • Staff sees status without running between tables
  • Repeat rounds follow the same workflow
4

Kitchen sees the order instantly

Items appear on the kitchen display almost instantly. The team works from a clear digital queue instead of paper tickets.

  • Statuses and priorities in one place
  • Fewer clarification loops between kitchen and floor
  • Better visibility during peak hours

Step 5: handoff and fulfillment

Once the kitchen is done, the team knows what happens next.

Dine-in

Server delivers the dish

The team gets a clear "table ready" signal and can hand off dishes without guessing the status.

Delivery

Courier delivers the order

The same process can support pickup or delivery without splitting the kitchen and service team into separate flows.

The old way vs OrderNow

×Guest waits 5 minutes for a menu
Menu loads instantly after scan
×Server scribbles on paper, kitchen can't read it
Digital order on KDS screen in < 1s
×Nobody suggests extras - staff can't keep up
Sales Engine auto-suggests upsells
×30% commission on every online order
0% commission - your channel, your revenue

The result: more control, less chaos.

The team stops rewriting orders and guessing statuses. Guests order faster, the kitchen works from clearer inputs, and the owner sees which parts of the flow actually lift revenue.

+18-23%
higher average check
< 1s
order to KDS
0%
commission on owned orders

Frequently asked questions

Do guests need to install an app?

No. QR ordering and online ordering both work directly in the phone browser.

How fast does the order reach the KDS?

Usually in under a second after the guest submits the order.

Can guests add more items later?

Yes. Repeat orders can enter the same flow without calling staff.

Does the same workflow cover dine-in and online?

Yes. Orders can start in different channels, but the team works from one operational logic.

Does OrderNow replace the fiscal register?

No. OrderNow runs as a sales, service, and kitchen layer next to your current fiscal setup.

Want to see this flow live?

Book a demo or leave a brief. We will show how the process maps to your venue and what to implement first.

Check Pricing