How QR ordering, KDS and online ordering work from scan to handoff.
The guest opens a QR menu or online ordering channel and chooses items. The restaurant handles the order in OrderNow. When KDS is available in the plan, the order enters the kitchen queue where the team updates its status.
Two entry points, one operational flow
Whether the order starts at the table or outside the venue, the team works on one shared process.
QR code at the table
Guests open the menu in their phone browser without installing an app.
Link on your site or social media
Customers enter your direct ordering channel from your website or social profile.
The guest opens the menu
The menu loads in the phone browser. No login, no app install, and no staff involvement required to start.
- QR code at the table or direct online ordering link
- browser access over the guest's mobile data or venue Wi-Fi
- consistent offer across dine-in and online
Add-on prompts appear during ordering
While the guest is choosing, the system shows configured drinks, sides, and combo options at the right decision point.
- Configured add-ons shown during selection
- Better visibility for sides, sauces, and desserts
- Consistent prompts without relying on a spoken suggestion
Guest places the order
One tap on "Order" sends items into the workflow. Guests can add more items later without calling a server.
- Modifiers and comments are visible immediately
- Staff sees status without running between tables
- Repeat rounds follow the same workflow
Kitchen receives the order
Submitted items appear on the kitchen display. The team works from a clear digital queue instead of paper tickets.
- Statuses and priorities in one place
- Fewer clarification loops between kitchen and floor
- Better visibility during peak hours
Step 5: handoff and fulfillment
Once the kitchen is done, the team knows what happens next.
Server delivers the dish
The team gets a clear "table ready" signal and can hand off dishes without guessing the status.
Courier delivers the order
The same process can support pickup or delivery without splitting the kitchen and service team into separate flows.
The old way vs OrderNow
The result: more control, less chaos.
The team stops rewriting orders and guessing statuses. Guests can order more smoothly, the kitchen works from clearer inputs, and the owner sees which parts of the flow need attention.
FAQ
Frequently asked questions
Want to discuss this workflow?
Book an OrderNow presentation or view the demo menu. Configuration and launch scope depend on your venue's needs.