Terms of Service

These Terms govern the use of the OrderNow service available in particular at ordernow.pl and through related application flows.

The service provider is: Robert Dziak, operating an unregistered business activity under the OrderNow brand, Warsaw, Poland, unregistered business activity (not entered in CEIDG), contact: kontakt@ordernow.pl, +48 514 192 425.

• OrderNow / Service / System means the website and software made available for restaurant operations, QR menu, customer accounts, ordering, delivery, reservations, KDS, loyalty and support functions.
• Restaurant means a venue or business using OrderNow to present its offer, receive orders or manage operations.
• Guest means a person using a restaurant menu or order flow without a permanent customer account.
• Customer Account means an end-user account used for login, delivery, saved addresses, loyalty and related functions.
• Restaurant Account / Staff Account means an account used by the restaurant owner or staff such as manager, waiter, kitchen, courier or administrator.

The English version is provided for convenience. In case of conflict, the Polish version prevails unless mandatory law requires otherwise.

OrderNow provides electronic services and restaurant software, in particular:

• marketing website, contact forms and demo/contact flows,
• digital restaurant menus, QR table sessions and guest ordering,
• customer accounts, delivery quotes, delivery ordering and order tracking,
• restaurant dashboards, KDS, waiter/courier workflows, reservations, loyalty, feedback, coupons, inventory and reporting,
• security, support, maintenance and related operational features.

• internet access and a current web browser with JavaScript enabled,
• necessary cookies or equivalent browser storage required for login, order continuity, table sessions and security,
• for selected features, browser permissions such as geolocation or notifications where the user chooses to use them.

Refusing optional permissions may prevent a specific feature from working, for example delivery pricing or a location-based anti-abuse check.

• A guest may use a restaurant QR menu and submit an on-site order without creating a permanent Customer Account if the restaurant enables that flow.
• A Customer Account may be created with email/password or Google sign-in. Delivery ordering currently requires a logged-in Customer Account.
• Restaurant and Staff Accounts are created for operational roles. The restaurant is responsible for assigning roles only to authorized people.
• The user must keep login credentials confidential and provide true, current data when using account, delivery, loyalty, staff or restaurant features.

The restaurant is responsible for its own offer and business decisions made through OrderNow, including:

• menu descriptions, prices, availability, taxes, allergens and required customer information,
• order fulfilment, food quality, delivery execution, fiscal receipt, refunds and restaurant-order complaints,
• lawful use of staff, supplier and customer data entered into the system,
• materials uploaded to the system, including product photos, logos, documents and menu content.

Commercial terms for a restaurant, including plan, trial, fee, implementation, support scope, suspension or cancellation, may be specified in a separate B2B offer, order form or agreement. If those terms conflict with these Terms, the individually agreed B2B terms prevail in the restaurant relationship.

• A guest or customer places an order directly with the selected restaurant through OrderNow.
• The restaurant accepts, prepares, fulfils, cancels and settles the order in its own name and on its own responsibility.
• In the current product version, OrderNow does not act as a payment service provider for card, BLIK or wallet payments inside the application. Payment is handled by the restaurant, for example at its cash register or terminal, unless a restaurant separately introduces its own payment integration and clearly informs users.
• Order totals, discounts, coupons and loyalty rewards are calculated based on restaurant settings and available product data.

• Delivery quotes and delivery orders are available only where the restaurant has enabled and configured the delivery module. A delivery quote is time-limited and may need recalculation.
• Reservation availability, confirmation, cancellation and no-show handling are controlled by the restaurant.
• Loyalty points, rewards and coupons are configured by the restaurant. OrderNow provides the technical mechanism for earning, validating and redeeming them.
• If a restaurant adds a Google review link, the user may be redirected to Google under Google's own terms and privacy rules.

• Using the Service contrary to law, these Terms, good practice, third-party rights or the intended technical purpose is prohibited.
• It is prohibited to bypass security, impersonate others, abuse coupons or loyalty rewards, manipulate location data, overload the system, scrape data or interfere with private real-time channels.
• OrderNow may apply proportionate technical measures such as session invalidation, temporary blocking, access refusal, rate limiting or abuse logging.

Complaints about the operation of the website, account, login, QR flow, order tracking or other OrderNow electronic functions should be sent to kontakt@ordernow.pl.

A complaint should include contact details, a description of the issue and, where possible, the date, restaurant slug, order number, URL or screenshot enabling diagnosis. OrderNow responds without undue delay, no later than within 14 days after receiving a complete complaint, unless mandatory law requires a shorter term.

Notices about illegal content made available through the Service, for example menu content, images, comments or restaurant materials, may be sent to the same address. The notice should identify the content, its URL/location, the reason for the notice and the notifier's contact details.

• OrderNow is liable for its own electronic services to the extent required by mandatory law and these Terms.
• To the extent permitted by law, OrderNow is not responsible for the restaurant's menu content, allergens, prices, tax classification, food quality, delivery execution, payment-terminal operation or lawfulness of the restaurant's own offer.
• The Service may be temporarily unavailable because of maintenance, updates, security work, third-party infrastructure incidents or force majeure.
• Nothing in these Terms excludes rights that cannot be excluded under mandatory consumer or data-protection law.

A user may stop using guest flows at any time. A Customer Account user may request account deletion. Deletion does not automatically remove records that a restaurant or OrderNow must retain for legal, accounting, complaint, security or claim reasons; where possible, account data is dissociated from historical orders.

If mandatory consumer law grants a right of withdrawal from a digital service agreement, the user keeps that right unless statutory conditions for losing it are met. Restaurant-order withdrawal, refund or cancellation rights are handled by the restaurant unless mandatory law provides otherwise.

OrderNow may amend these Terms for valid reasons such as product changes, legal changes, security requirements, provider changes, technical changes or changes to the service model. The current version is published on the website with the effective date.

For registered users or restaurants, material changes may also be communicated through the account, email or another durable communication channel where required by law or the commercial agreement. If a change materially affects a paid restaurant service, the restaurant may have termination rights under the applicable B2B terms.

The Privacy Policy and Cookie Policy complement these Terms.

Questions may be sent to kontakt@ordernow.pl.

Matters not covered by these Terms are governed by applicable Polish law, including the GDPR, the Polish Act on Providing Services by Electronic Means, the Electronic Communications Law, consumer law where applicable and the Civil Code.