Terms of Service

These Terms govern the use of the OrderNow service available in particular at ordernow.pl and through its related application flows.

The service provider is: Robert Dziak, operating an unregistered business activity under the OrderNow brand, Warsaw, Poland, unregistered business activity (not entered in CEIDG), contact: kontakt@ordernow.pl, +48 514 192 425.

• OrderNow / Service / System means the website and software made available by the service provider for restaurant operations, QR menu, kitchen workflow, customer account and related support functions.
• Restaurant means a venue or business using OrderNow to present menu items, receive orders, manage operations or customer relations.
• Guest means a natural person using a restaurant menu or order flow without creating a permanent customer account.
• Customer Account means a registered end-user account used in particular for login, delivery orders, loyalty and saved delivery details.
• Restaurant Account / Staff Account means an account used by the restaurant owner or staff such as manager, waiter, kitchen, courier or administrator.

If an English-language version of these Terms is displayed, it is provided for convenience only. In case of conflict, the Polish version should prevail unless mandatory law states otherwise.

OrderNow provides electronic services and software tools, in particular for:

• publishing digital restaurant menus and QR table flows,
• submitting and handling on-site orders placed by guests,
• restaurant staff dashboards, kitchen display and operational workflows,
• customer account login, delivery quoting and delivery ordering,
• loyalty, coupons, post-order feedback and restaurant review redirections,
• technical support, security, reporting and other related website functions.

• an internet connection and a current web browser with JavaScript enabled,
• acceptance of necessary cookies or equivalent storage required for login, order continuity and security,
• for some features, a device capable of geolocation and notifications if the user wants to use those features.

Refusal to provide optional permissions, such as geolocation, may prevent some functions from working properly, for example delivery quote calculation or anti-abuse checks for a table order.

• A guest may use a restaurant QR menu and submit an on-site order without creating a permanent account if the restaurant has enabled that flow.
• A customer account may be created using email and password or Google sign-in.
• At the current product version, the delivery module requires a logged-in customer account.
• Restaurant and staff accounts are created for operational roles such as owner, manager, waiter, kitchen, courier or super-admin.

• The user must provide true, current and complete data when creating an account or using delivery and loyalty features.
• The user is responsible for keeping login credentials confidential and for all actions performed after a successful login, unless caused by a security fault attributable to OrderNow.
• OrderNow may block or suspend an account if it is used contrary to law, security requirements or these Terms.
• The customer may request account deletion at any time. Deleting the account does not automatically remove records that a restaurant must retain for accounting, complaint or legal reasons; where possible, OrderNow dissociates order history from the deleted account.

The restaurant is responsible for all commercial and legal elements of its own offer made available through OrderNow, in particular:

• menu descriptions, pricing, availability, allergens, taxes and fiscal obligations,
• accuracy of delivery zones, delivery times, coupons, loyalty settings and feedback handling,
• fulfilment of food sales, service quality, complaint handling and consumer-law duties arising from the restaurant order,
• lawful use of staff accounts and materials uploaded to the system, including employee documents and restaurant media.

Commercial cooperation with a restaurant may additionally be governed by a separate B2B offer, order or implementation agreement. If such agreement exists, it prevails over these Terms in the commercial relationship with the restaurant.

• A guest or customer places an order directly with the selected restaurant through OrderNow.
• The restaurant accepts, prepares, fulfils and settles the order in its own name and on its own responsibility.
• At the current product version, OrderNow does not itself act as a payment service provider for card or BLIK payments inside the application. Settlement is handled by the restaurant, for example at the fiscal cash register or payment terminal, unless a restaurant separately introduces its own integrated payment method and clearly informs the user.
• If a location-based anti-abuse check or delivery calculation is required, the order may depend on the user providing geolocation data.

• Delivery quotes and delivery orders are available only where the restaurant has configured an active delivery module and zone.
• Loyalty points, coupons and rewards are configured by the restaurant. OrderNow only provides the technical mechanism for earning, validating and redeeming them.
• OrderNow may display a post-order feedback form. If a restaurant adds a Google review link, the user may be redirected to Google under Google's own terms and privacy rules.

• It is prohibited to use the service in a manner contrary to law, good practice, the rights of third parties or the intended technical purpose of the system.
• It is prohibited to attempt to bypass security, impersonate another user, abuse coupons, manipulate location data or interfere with restaurant or order tracking channels.
• OrderNow may apply proportionate technical measures such as session invalidation, temporary blocking, access refusal or abuse logging.

Complaints about the operation of the website, account, login, QR flow, order tracking or other electronic functions of OrderNow should be sent to kontakt@ordernow.pl.

The complaint should contain at least the complainant's contact details, a description of the issue and, where possible, the date, restaurant slug, order number or screenshot enabling diagnosis.

OrderNow responds without undue delay, no later than within 14 days from receiving a complete complaint, unless mandatory law requires a shorter term.

• OrderNow is liable for the proper provision of its own electronic services under mandatory law and these Terms.
• OrderNow is not responsible for the restaurant's menu content, allergens, pricing, tax classification, service quality, delivery execution, payment-terminal operation or the lawfulness of the restaurant's own offer.
• The service may be temporarily unavailable because of maintenance, updates, third-party infrastructure incidents or force majeure.

Where mandatory consumer law grants a right of withdrawal from a digital service agreement, the user retains that right unless the statutory conditions for losing it are met.

OrderNow may amend these Terms for valid reasons such as product changes, legal changes, security requirements or service model changes. The updated version is published on the website with the effective date.

The Privacy Policy and Cookie Policy form complementary documents to these Terms.

Questions may be sent to kontakt@ordernow.pl.

Matters not covered by these Terms are governed by applicable Polish law, in particular the GDPR, the Polish Act on Providing Services by Electronic Means, and where relevant consumer law and the Civil Code.