In-house delivery
Delivery zones and rates for your own courier team
Define where the venue delivers, set supported rates and keep delivery orders visible to the staff handling fulfilment.
- Delivery zones
- Configured rates
- Order addresses
- Courier assignment
- Delivery order status
Product interface
In-house delivery in the OrderNow interface
See the product screens used to configure and operate this feature.
In-house delivery workspace
The main view used to configure or handle this part of the operation.
Connected OrderNow view
A related product view showing how information is used by the team.
Capabilities
What In-house delivery covers
These capabilities reflect the current, verified product scope.
Delivery zones
Define the areas served by the venue.
Delivery rates
Set supported delivery charges for configured zones.
Address details
Keep the customer delivery address with the order.
Courier assignment
Assign a delivery order to a venue courier.
Delivery status
Update the order as it moves through delivery handling.
Delivery records
Review completed delivery orders recorded in OrderNow.
Workflow
How In-house delivery works
A four-step view of the feature from configuration to day-to-day use.
Configure the feature
Configure delivery zones, rates and the venue's courier team.
Provide the required information
The customer provides an address with an eligible online order.
Keep the workflow together
OrderNow applies the supported delivery settings and records the order.
Complete the task
Staff assign the courier and complete the delivery workflow.
Plans and availability
Availability by plan
This feature is available in the PRO, ENTERPRISE plans. Check the pricing page for the current scope of each plan.
Technical details
Requirements and operating details
Specific technical and process information about how the module works.
Requirements
- Online ordering enabled for the venue.
- Delivery zones, rates and couriers configured.
Current scope and limitations
- OrderNow supports the venue's own delivery operation; the venue remains responsible for couriers and fulfilment.
OrderNow ecosystem
Connected OrderNow features
This feature works with the following parts of the OrderNow platform.
FAQ
Questions about In-house delivery
Configure delivery around your own team
Set zones and rates, then handle eligible delivery orders in OrderNow.