Online ordering
Your own online ordering page for direct restaurant orders
Publish your menu, accept pickup orders and offer supported delivery options without sending customers to a marketplace listing.
- Restaurant-branded ordering page
- Pickup times selected during ordering
- Configured delivery zones and rates
- Item variants, extras and order notes
- Orders visible in the OrderNow workflow
Product interface
Online ordering in the OrderNow interface
See the product screens used to configure and operate this feature.
Online ordering workspace
The main view used to configure or handle this part of the operation.
Connected OrderNow view
A related product view showing how information is used by the team.
Capabilities
What Online ordering covers
These capabilities reflect the current, verified product scope.
Direct ordering page
Customers order from the venue's own online menu.
Pickup ordering
Customers choose an available pickup time.
Delivery configuration
The venue can define supported delivery zones and rates.
Menu choices
Variants, extras and notes stay attached to each item.
Order status
Staff can update the order as it moves through the workflow.
Order history
The venue can review orders received through its ordering page.
Workflow
How Online ordering works
A four-step view of the feature from configuration to day-to-day use.
Configure the feature
Publish the menu and configure pickup or supported delivery settings.
Provide the required information
The customer chooses items, fulfilment details and an available time.
Keep the workflow together
OrderNow records the order and shows it in the venue workflow.
Complete the task
Staff prepare the order and hand it over for pickup or delivery.
Plans and availability
Availability by plan
This feature is available in the PRO, ENTERPRISE plans. Check the pricing page for the current scope of each plan.
Technical details
Requirements and operating details
Specific technical and process information about how the module works.
Requirements
- An active menu configured in OrderNow.
- Pickup hours or supported delivery settings.
- An internet-connected staff device for handling incoming orders.
Current scope and limitations
- Available fulfilment and payment options depend on the venue's configuration and current OrderNow plan.
OrderNow ecosystem
Connected OrderNow features
This feature works with the following parts of the OrderNow platform.
FAQ
Questions about Online ordering
Start accepting direct online orders
Show your menu online and handle pickup or supported delivery orders in OrderNow.